Shipping

We offer free shipping on all orders to the United States for orders over $50. No promo code needed, just add the items to your cart and check out using our Standard Ground Shipping.

After your order processes, you will receive an email with your order confirmation and expected arrival date. Once your package ships, you will receive a separate email with tracking information and you will soon be able to log into your account to track your order.

Most orders require 1 business day to process. We do not process orders on Saturdays, Sundays, or holidays.

For UPS Air delivery, orders must be placed before 12 PM PST or they will be shipped the next business day. Rates are calculated at checkout.

SHIPPING METHODS

Standard Ground - Orders will be delivered 3 to 5 business days after processing. 

UPS Second Day Air - Orders will be delivered 2 business days after the package is shipped. 

UPS Next Day Air - Orders will be delivered by the end of the next business day. 

MODIFICATIONS/CANCELLATIONS 

Once an order is submitted, it cannot be modified. If you wish to cancel your order, email info@santabarbaraaquatics.com as soon as possible and we will do our best to accommodate your request.  

Returns

If you receive your order and are not 100% satisfied, we offer free returns for a refund within 60 days of arrival for most products. We just ask that you cover return shipping, unless the return is due to an error on our part.

To begin a return, please visit our Returns Portal. For returning items that are outside the 60 day window, we may charge a restocking fee of up to 30%. Used products are not eligible for returns in most cases.

We offer free return shipping on exchanges.

You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).